Refund policy
A full refund of any payment for a plan within 14 days, with no questions asked.
In short
- Ask within 14 days of any payment for a plan, and you get all of it back.
- Ask by email to info@alcoven.co, or at paddle.net.
- Paddle, our merchant of record, returns the money to the card or account you paid with.
- After 14 days, the payment for the current period stands. Cancel any time to stop the next renewal.
This summary helps you read. The numbered sections below are the policy.
1. A full refund within 14 days
You can have a full refund of any payment for a plan if you ask within 14 days of it. That includes the first payment and every renewal. You don’t need to give a reason.
2. How to ask
- Write to info@alcoven.co from the email address you paid with, and tell us which payment. The receipt or invoice number helps.
- Or go to paddle.net, find your purchase, and ask for the refund there.
Paddle sells Alcoven as our merchant of record, so Paddle issues the refund. It returns the money to the card or account you paid with and sends you a credit note. The money can take a few days to reach you, depending on your bank or payment method.
3. What happens to the plan
A refund of a payment for a plan ends that plan: we cancel the subscription at the same time, and the team moves to Free, as the terms describe. Its projects stay readable, and you can clone them.
4. After 14 days
After 14 days, a payment is not refunded, and the plan runs to the end of the period it paid for. You can cancel at any time, and nothing is charged after the period ends.
Any rights you have under the law where you live apply as well.
5. Questions
Write to info@alcoven.co. Paddle’s buyer terms also apply to your purchases, and the terms and the privacy policy cover the rest.